Privacy policy

The short version: this site collects the minimum information needed to reply to enquiries and arrange the work. There's no advertising, no tracking pixels, no selling of data, and no mailing list you didn't ask for.

What's collected, and why

No payment data at all. This site takes no payments and has no card form. Payment is arranged directly and settled in person on collection, so no card, bank or billing detail is ever entered into, transmitted by, or stored on this website.

Enquiries and bookings. The form sends me your name, email, your message, and - if you're booking a service - which service you chose, what machine it is and when suits for drop-off. It arrives as an email so I can reply and do the work. That's its only use.

Lawful basis

Order data is processed to perform a contract with you, and kept afterwards to meet legal obligations (UK tax records require keeping order records for 6 years) and to honour the 2-year warranty. Enquiry data is processed on the basis of legitimate interest - you asked a question; answering it requires your email address.

Who else touches the data

Two categories of processor, both standard and both under their own GDPR commitments: the email provider that delivers enquiry notifications, and the hosting platform that serves this website. No payment processor is involved, because no payment is taken online. Nothing is shared with anyone else unless the law requires it.

Cookies and browser storage

This site sets no cookies of its own, and no advertising or analytics cookies of any kind. There is no basket and no checkout while orders are arranged directly, so nothing is stored in your browser either.

Your rights

Under UK GDPR you can ask for a copy of the personal data held about you, ask for corrections, ask for deletion (where no legal duty requires keeping it), and complain to the ICO (ico.org.uk) if you think something's been handled badly. For any of these, email hello@ochilpcs.co.uk - you'll be dealing directly with the person responsible for the data, which makes this unusually quick.